In my experience I found out that sometimes it is an attitude that they think they cannot do it (as Helen said),
but other times is just that people that never used technology just think they don’t need it; I report a typical case study that I often found in my interviewing work.
case study: Elderly woman/man of 70 to 80, housewife/retired, no experience with technology (apart of tv, radio and classic household appliances); their hobbies are: coocking, gardening, knitting, playing with grandchildren, playing cards, meeting friends, going to church or park…so these people think they do not need to learn to use technology. They are not interested in playing with ICT or socializing throug ICT, they prefer to meet friends to play card togheter or to have live talk.
This is a typical case study of a 70-80 years old of 2013; maybe in 2023, the 70 years old people would like technology because are already used to it.